Return Policy

At SmartPetCo, customer satisfaction is our priority. We want you and your pets to be happy with every purchase. If you are not completely satisfied with your order, we're here to help.

Returns

We accept return requests within 30 days of delivery for eligible items.

To qualify for a return:

  • Item must be unused and in its original condition.
  • Item must be returned in its original packaging.
  • Proof of purchase or order number is required.
  • The item must not be damaged due to misuse, negligence, or normal wear and tear.

For hygiene and safety reasons, certain pet products may not be eligible for return once opened or used.

Refunds

Once your returned item is received and inspected, we will notify you of the approval status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the product
  • Photos of the packaging (if applicable)

We will review the claim and arrange a replacement, store credit, or refund when appropriate.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has entered processing or shipment, cancellation requests may not be possible.

Non-Returnable Items

The following items are generally not eligible for return:

  • Used pet products
  • Opened consumable products
  • Personalized or custom-made items
  • Gift cards
  • Clearance or final-sale items

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.
  • The wrong item was shipped.
  • The product is defective.

We recommend using a trackable shipping service when returning items.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your bank, as processing times may vary.

If you still need assistance, please contact our support team.

Contact Us

         Smartpetcostore@gmail.com
         WhatsApp Support: +968 78943068
        Website: smartpetco.store 

Our Promise

At SmartPetCo, we are committed to providing quality pet products, secure shopping, responsive customer support, and a smooth customer experience from checkout to delivery.

Thank you for choosing SmartPetCo.