Return Policy
Thank you for shopping with 5 Star Store.
We want our customers to be satisfied with their purchases. Please read our Return & Refund Policy carefully.
Returns
Customers may request a return within 14 days of receiving the product.
To be eligible for a return:
- The item must be unused and in original condition
- The product must include original packaging
- Proof of purchase or order number is required
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products caused by customer misuse
- Clearance or final sale items
- Personalized/customized products
Refunds
Once we receive and inspect the returned item, we will notify you regarding approval or rejection of the refund.
If approved:
- Refunds will be processed to the original payment method
- Processing time may take 5β10 business days depending on the bank or payment provider
Exchange Policy
Customers may request an exchange if:
- The item received is defective
- Wrong item was delivered
- Product arrived damaged
Shipping Costs
Shipping charges are non-refundable unless:
- Wrong item was shipped
- Product arrived damaged or defective
Customers are responsible for return shipping costs unless the return is due to our mistake.
Order Cancellation
Orders can only be canceled before shipment processing.
Once shipped, cancellation is not possible.
Contact Us
If you have questions regarding returns or refunds, contact us:
Email: shanamjad77@gmail.com
WhatsApp: +968 78943068