Shipping policy

Last updated: March 24, 2025

Thank you for shopping at SmartPetco.Store. We are committed to delivering your pet supplies quickly, safely, and reliably.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

During high order volume periods, processing may take slightly longer.

2. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

You can track your order using the link below:
👉 https://smartpetco.store/apps/track-order

If your tracking information is not updating, please allow 24–48 hours for the carrier to update the shipment status.

3. Shipping Coverage

We currently ship to customers with all countries.

We do not ship to P.O. Boxes or APO/FPO addresses at this time.

4. Delayed or Lost Packages

If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

5. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

If an order is returned due to an incorrect address, the customer may be responsible for reshipping fees.

6. Shipping Delays

Occasionally, delays may occur due to weather conditions, carrier issues, or high shipping volume. We are not responsible for delays caused by third-party carriers but will assist in tracking your order.

7. Contact Us

If you have any questions about shipping, please contact us:

📧 Email: smartpetcostore@gmail.com