At SmartPetCo, your satisfaction and your pet's happiness are our top priorities. If you are not completely satisfied with your purchase, we're here to help.
100% Satisfaction Guarantee
If you or your pet are not completely satisfied with a product, you may request a return or refund within 30 days of delivery. We will work with you to find the best solution. (Chewy is known for its satisfaction-focused approach and generous return window.)
Eligible Returns
The following items may be eligible for return:
- Unused pet accessories
- Unopened pet supplies
- Defective or damaged products
- Incorrect items received
- Products that arrive damaged during shipping
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Used pet grooming products
- Personalized or custom-made items
- Gift cards
- Products marked as Final Sale
- Perishable products
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging (if applicable)
We will review your request and provide a replacement or refund when approved.
Return Process
To request a return:
- Contact our support team at support@smartpetco.store
- Include your order number and reason for the return.
- Our team will respond within 1–2 business days with return instructions.
Returns sent without prior approval may not be accepted.
Refunds
Once your return is received and inspected:
- Approved refunds are issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your bank or payment provider.
- Shipping fees are generally non-refundable unless the error was ours.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After processing or shipment, cancellation requests cannot be guaranteed and must follow our return procedure.
Tracking Your Return
Customers can track orders and return requests through our Order Tracking page:
https://smartpetco.store/pages/track-your-order
Contact Us
SmartPetCo Customer Support
📧 Email: smartpetcostore@gmail.com
🌐 Website: SmartPetCo Store
Our support team is committed to providing fast, friendly assistance for you and your pets.
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